Our shoes are made to accommodate a wide range of feet.  

Sizing varies between our items, so we recommend using our Sizing Chart to better determine your ideal size. Additional product information and fit can be found on each product page. 

If you need additional help, our customer service team is available to answer all sizing and fit questions. Email help@joybees.com and we will provide a personalized recommendation.

We do not carry half sizes. If you normally wear a half size, we recommend ordering a size up.

Joybees fit a little wider than a normal tennis shoe, however the accommodating fit of each of our styles fit both narrow and wide feet. 

All you need is some cool, soapy water, and light scrubbing to make your Joybees good as new. To make sure your shoes last throughout the season we advise keeping your shoes out of direct sunlight and excessive heat to prevent shrinkage. For example, don’t leave them on the front seat of a hot car while at soccer practice.

All of our shoes are currently made in China and Mexico.

EVA stands for Ethylene-vinyl acetate. A commonly used material in footwear, this material provides a range of benefits from comfort and support, to odor resistance and water-friendly attributes. This material is easy to clean and very durable. 

Yes! We love our animal friends.

Yes!

Shipping is within the continental United States only. Alaska, Hawaii, U.S. territories (such as Puerto Rico or Guam), and military/diplomatic mail (APO/FPO/DPO addresses) are not included.

We ship via UPS Ground Saver within 1-2 business days of receipt. Delivery is between 1-7 business days depending upon your location. We cannot ship to PO Boxes with UPS Ground. Shipping is within the continental United States only. Alaska, Hawaii, U.S. territories (such as Puerto Rico or Guam), and military/diplomatic mail (APO/FPO/DPO addresses) are not included.

If you need to modify or cancel an order, please contact customer service immediately at help@joybees.com. We cannot guarantee that we will be able to change or cancel your order before shipping but will do our best to accommodate any requests you have. You will be responsible for all shipping charges, including return shipping, if we are unable to cancel or modify the order before it has been processed.

Joybees gladly accepts returns of unworn, unwashed, undamaged merchandise in the original packaging purchased online at joybees.com within 30 days of receipt. We know you need to try on for fit and comfort, but make sure to only wear them on clean floors, carpet, inside (never outside) if you plan on returning them. We cannot refund any shoes that have been visibly worn or altered. Upon receipt of returned Product(s), Joybees will inspect the Product(s) to determine, in its sole discretion, whether the Customer is entitled to a refund. If all the return conditions are met, you will receive an e-mail confirming that the return has been accepted and Joybees will refund the purchase price of the returned Product(s), less any shipping costs. We will not issue any refunds for returns that do not satisfy all the return conditions, and we will send you an email to inform you that the return was not accepted. Within 15 days after receipt of such email, you may ask that the product(s) be shipped back to you, at your own cost, in the condition in which they were received by Joybees. If you do not request the return of the product(s) within said time period, you authorize Joybees, and any of its affiliates or agents, to retain the product(s) and the price paid, and to dispose of such product(s) as it sees fit.

"FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR REFUND".

Please contact us by phone or email within 30 days of receipt if you have received an incorrect or defective item purchased from joybees.com. We are unable to assist with products purchased from independent retailers.

Please use our self-service returns portal located HERE and enter your order number and email to complete the returns process. 

Note: The customer is responsible for the $8.95 return label fee.

Please allow up to 7 business days from receipt of your return for inspection and refund processing.

For credit card security purposes, we do not offer true exchanges. Simply return the item that didn't work for you and place a new order at any time for the replacement pair. Send an email to Customer Service at help@joybees.com or call 702-208-2549 with your Exchange Order # and we will not deduct the "return label fee" from the original order refund. This option is available for the original order / exchange order only.

Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM EST

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. You may also check out using PayPal, Amazon Pay, Apple Pay, and Google Pay. 

During the checkout process, you will see a box labeled “Discount Code” below the product list. Simply enter the promo code in this box, and all eligible items will automatically be discounts. A new subtotal will be displayed reflecting the discount.  

Please note that only one coupon or promo code may be used per order.  

Joybees reserves the right to discontinue or change promo codes at our discretion.  

To Subscribe to Joybees marketing emails: 

• If you already have a Joybees account but are not receiving marketing emails, please contact customer service. 
• If you do not currently have a Joybees account, you can click "Create an Account" at the top right of any Joybees web page.

To Unsubscribe from the Joybees email marketing list or text promotions: 

• At the bottom of each Joybees marketing email is a link to Unsubscribe. You can click the link and be automatically unsubscribed. Please allow 48 hours for the request to be processed.
• If you no longer wish to receive text promotions, please reply STOP to the current text or text STOP to 24321. Please allow 48 hours for the request to be processed.