Joybees gladly accepts returns of unworn, unwashed, undamaged merchandise in the original packaging purchased online at joybees.com within 30 days of receipt. We know you need to try on for fit and comfort, but make sure to only wear them on clean floors, carpet, inside (never outside) if you plan on returning them. We cannot refund any shoes that have been visibly worn or altered. Upon receipt of returned Product(s), Joybees will inspect the Product(s) to determine, in its sole discretion, whether the Customer is entitled to a refund. If all the return conditions are met, you will receive an e-mail confirming that the return has been accepted and Joybees will refund the purchase price of the returned Product(s), less any shipping costs. We will not issue any refunds for returns that do not satisfy all the return conditions, and we will send you an email to inform you that the return was not accepted. Within 15 days after receipt of such email, you may ask that the product(s) be shipped back to you, at your own cost, in the condition in which they were received by Joybees. If you do not request the return of the product(s) within said time period, you authorize Joybees, and any of its affiliates or agents, to retain the product(s) and the price paid, and to dispose of such product(s) as it sees fit.

"FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR REFUND".

Please contact us by phone or email within 30 days of receipt if you have received an incorrect or defective item purchased from joybees.com. We are unable to assist with products purchased from independent retailers.

Please use our self-service returns portal located HERE and enter your order number and email to complete the returns process.

Note: The customer is responsible for the $8.95 return label fee.

Please allow up to 7 business days from receipt of your return for inspection and refund processing.

For credit card security purposes, we do not offer true exchanges. Simply return the item that didn't work for you and place a new order at any time for the replacement pair. Send an email to Customer Service at help@joybees.com or call 702-208-2549 with your Exchange Order # and we will not deduct the "return label fee" from the original order refund. This option is available for the original order / exchange order only.

Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM EST