Joybees gladly accepts returns of unworn, unwashed, undamaged merchandise in the original packaging purchased online at joybeesfootwear.com or by phone within 30 days of receipt. We know you need to try on for fit and comfort, but make sure to only wear them on clean floors, carpet, inside (never outside) if you plan on returning them. We cannot refund any shoes that have been visibly worn or altered. Upon receipt of returned Product(s), Joybees will inspect the Product(s) to determine, in its sole discretion, whether the Customer is entitled to a refund.  If all the return conditions are met, you will receive an e-mail confirming that the return has been accepted and Joybees will refund the purchase price of the returned Product(s), less any shipping costs. We will not issue any refunds for returns that do not satisfy all the return conditions, and we will send you an email to inform you that the return was not accepted. Within 15 days after receipt of such email, you may ask that the product(s) be shipped back to you, at your own cost, in the condition in which they were received by Joybees.

If you do not request the return of the product(s) within said time period, you authorize Joybees, and any of its affiliates or agents, to retain the product(s) and the price paid, and to dispose of such product(s) as it sees fit. Please contact us by phone or email within 30 days of receipt if you have received an incorrect or defective item.

*Please note: During the holidays, we are extending our window for returns and exchanges until January 31, 2024. This applies to all purchases made as of November 1, 2023. 

Please use our self-service returns portal located HERE and enter your order number and email to complete the returns process.

Note: The customer is responsible for the $7.99 return label fee.

Once your return has been received in our warehouse, your refund will be initiated, or your exchange will be shipped. Please allow 10-14 business days for your refund to be processed by your bank. 

To initiate an exchange, please call our Customer Service team at 702-208-2549. You may also email help@joybeesfootwear.com for assistance. Please have your original order number ready to provide when calling or emailing.

Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM EST